Frequently Asked Questions

 
What Am I Purchasing?

When purchasing one of our sample libraries or soundsets you are purchasing a licence which allows you to use them. This allows you to use the sounds in your music compositions whether they are released commercially or not.
You are NOT obtaining ownership of the sounds. The original producer of the sounds will always remain the owner of the sounds.
Once purchased, your license is NON-TRANSFERABLE which means that the license is authorized only to the original purchaser. You are not permitted in ANY way to share the purchased content with others.

How Do I Receive My Downloads?

Once your order has been completed you will be re-directed to your downloads selection where you can download your purchased files. Your downloads menu is always available under ‘My Account’ should you need to download your purchases again.

How Long Are The Download Links Active For?

Each product you have ordered has limited of 3 download attempts. Should you lose your purchases you are able to login and re-download all your purchases by going to ‘My Account -> My Downloads’
All downloads attempts are IP logged, this is to ensure your purchases stay safe and your download links are not used by third parties.

I’m unable to download my purchases, what can be done?

We would firstly recommend trying a different computer to download your purchases; if this doesn’t work try the steps below.
a) Check or disable your firewall while downloading from our store.
b) Check your anti-virus settings to see if it is preventing the file from being downloaded.
c) If you have having intermittent internet issues while downloading don’t worry; just start the download again.

If you have still having issues please email us using the on the contact us page, or email support[at]arcanasounds.com

How do I make a payment?

Transactions are processed and secured by PayPal, so your card information will remain safe is never stored on our servers. Once payment has been received you will receive an email receipt and instructions on how to download your order.

Please note: All payments are to ‘Arcana Music Limited’ which is our primary company.

How can I use the purchased content?

Once you have purchased one of our sample libraries or soundsets you have purchased a single-user licence which permits you to use the content of the purchased library in your own musical compositions. You may commercially release your compositions without payment of any further royalties or usage fees.

You cannot use the sounds from our sample libraries or soundsets in isolation for a commercial release or project. For example you are not authorized to create another sample CD/pack or sound library with any of the sounds from our products.

Do I have to credit Arcana sounds when I use the purchased sounds in a commercial release?

No, but if you feel like crediting us then it would be very much appreciated!

Can I sell my Licence(s)?

Once you have purchased a product it is licenced to you for life so unfortunately you are unable to sell the product(s) on. By not selling the licences on to others you are supporting us as a business allow us to develop further products.

I am able to return the products to Arcana Sounds?

We are only able to accept returns should the wrong product be delivered to you. Due to sample piracy we have no choice in this matter. More details information can be found on the Refund Policy page.

What is a Zip file?

In order to deliver our products to you as quickly as possible and to manage space on our servers; all our soundsets and sample libraries are packed using data compression software to produce a .zip file.

Most computer operating systems now provide built in software to extract files from .zip files, however if you have difficulties we could recommend 7-Zip to extract the files.

Is Arcana Sounds secure?

Yes, we keep all your details on a secure server and only ask you for information which we actually require. All our transactions are processed by PayPal using their SSL technology secured payment system.

I’m a Sound Designer, can I work for Arcana Sounds?

We are always on the look out for people to work with. We would love to hear your work, please contact us at sounddesigners[at]arcanasounds.com

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