The satisfaction of each of our customers is extremely important to us. We will endeavour to digitally deliver 100% of Arcana Sounds customer orders.
Due to the nature of our products (non tangible irrevocable goods), all digitally delivered products from Arcana Sounds that have been digitally shipped to the customer are not eligible for return or refund. The customer though may at any time cancel their order before payment has been processed.
In exceptional circumstances, refunds may be given at the discretion of Arcana Sounds. We reserve the right to refuse any refund requests.
We suggest that all customers back up their orders on an alternate / separate hard drive to protect against loss of products purchased from Arcana Sounds. In the unlikely event of a failed / broken hard drive; Arcana Sounds will only replace download links for a previous order upon receipt of the customers purchase receipt.